General Information About Return Policy

While Sierra Trading Post allows you to return defective products immediately, other products with other problems can be returned within the period determined by the company. Your return period is 40 days from the date of order if you purchased online. If you bought your product from the store, your period is 30 days. If you are not satisfied with your product or your product is defective after receiving some products from Sierra Trading Post, you can return your product. In addition, as the most important part, it can be said that do not forget to bring the product you purchased in its original condition and with the packaging you received. However, if the returned item is opened or not in its original condition, it is at Sierra’s discretion to initiate the return process. 

How to Start the Process of Return at Sierra Trading Post?

There are three methods to start the return process of Sierra. One of them is in-store returns. The other is the online return system. Third one is traditional return method.

Return Process In-Store

The in-store return method is one of the most common one. You can initiate by finding the nearest store to you. Then, to return the product you want to return, pack your product in its original packaging. Afterwards, the store staff will assist you in initiating your return. Your refund will be made in the same way as your original form of payment and will be processed instantly.

Return Process By Mail

First you have to click on Sierra’s online site and sign in to your account to start your return process. Afterward, you should go to the My Account section and click on the start refund tab. You must fill in all the required information and print your return label. After printing your shipping label, follow the instructions on the return label to proceed with the return. Then you must select the “Process My Money” option on the last page of the transaction. Finally, send the product back to the company.

Traditional Return Process

If you are one of those who can not get used to the new and continue the classic, this method is suitable for full size. First of all, you should fill out the traditional method return form and use the prepaid FedEx return shipping label included in your package. However, you pay the return fee yourself. You should mail your return to Sierra Trading.

Refund Stage At The End Of Return Process

Sierra Returns Policy says that all returns are evaluated for quality first. You will be paid a full refund if your product is good and in original circumstance. However, if the product has been opened, you will be given a partial refund. You will also be refunded the same way you made the purchase.

Conclusion

As a result, Sierra Trading Post evaluates online and in-store products differently. It has set a limit of 40 days for products purchased online and 30 days for products purchased in-store. But Sierra Trading Post is not strict. Although it does not make a refund and gives a card, it accepts returns when the customer does not have a receipt. However, for other normal returns, the refund will be made in full.

Q) What is the Sierra Trading Post’s customer service number and what hours are they available?

A) You can request an exchange by calling 1.800.713.4534 toll-free (Monday-Friday 07:00-19:00. Sat 08:00-16:00 MT).

Q) What will happen if I want to return my product after the 30 days limit specified in the Sierra return policy?

A) If you have encountered a problem such as missing the return period, there is no need to worry. Sierra isn’t very strict about it. You can return your product, but you will only receive product credit.

Q) What if I receive a defective product? 

A) If you buy a defective product and you don’t notice it when you buy it, you don’t need to worry. A full refund will be given to you by Sierra.

Q) Can I return my product if I lose my receipt?

A) If you lost your receipt, don’t worry. Sierra has some kind of solutions about that. Of course, such a situation is less desirable by Sierra, but you can still request a refund. However, Sierra does not offer refunds for returns without a receipt. Instead, it offers the opportunity of non-transferable store credit. When you request such a return, you must provide such things as photo ID, full name, address, signature. If your return request is successful, you will be able to use the store credit.