The Big Sandy Superstore’s return policy states that to make a return, an exchange, or a refund – a receipt and a return authorization are needed. The item must be unused and in its original condition. However, mattresses, mattress foundations, bedding, and bedding accessories can not be returned. Thorough research and inquiries about mattresses to find out what suits your needs best should therefore be carried out before making a purchase. A mattress expert in the store may guide you in making a good decision, putting your needs and preferences into consideration. You can also check out the bedroom collection or take an interactive quiz on the official Big Sandy website.
Why Mattresses Can’t Be Returned?
The custom nature of the California king and King split-size mattresses makes them ineligible for return. For more information, visit the Big Sandy website or make inquiries at a Big Sandy retail store.
The Big Sandy Superstore’s Sleep Solutions
This is a test of your new sleep system for a period of 120 nights, with the purchase of an approved mattress protector. This entails that a 30 night trial on your new mattress is done first and if you are unsatisfied you will be allowed to re-select a new sleeping system. Re-selection is a one-time offer and attracts a re-delivery fee of $89.99. Pillows, sheets, mattress foundations, power bases, and mattress covers are not included in this offer and can not be returned.
Big Sandy’s Mattress Warranty
The manufacturer’s warranty plan (if any) covers only repairs and not replacements. Big Sandy’s ‘Total Care Protection’ and ‘Total Care Plus Protection’ plans cover only damages done to your furniture. But, they do have well-equipped and competent staff to make repairs from the manufacturer’s warranty. This plan lasts for a limited period after purchase.
What Other Products Can’t be Returned?
All other products can be returned except if they have been customized specifically to suit a customer’s preference. Items delivered with Big Sandy’s delivery system can not be returned as well. Clearance items are not eligible for returns, refunds, and exchanges. All orders should be certified before delivery.
What Happens if the Mattress Gets Damaged on, or Before Delivery?
Before delivery, products are usually examined for any damages (unless you do not want your product opened or unsealed. You can notify your sales professional before delivery as regards that). If you receive your product damaged, the store has solutions in place to help solve the problem (depending on the degree of the problem). For minor cases, the store will try to fix the problem with the help of well-trained technicians who can get the job done. You can choose to either accept or decline the damaged product. If you decline the damaged product, Big Sandy will work to get a new product ready for delivery to you. In case of any damages, send a notification as soon as you notice one, and have your driver call the delivery office.
Conclusion:
The Big Sandy mattress return policy might not be one to favor a lot of customers but it could be seen as a means to get them to understand their mattress needs so they can make the right decision or a good one before purchasing a mattress. The Sleep Solutions offer provides an opportunity for customers to try out their new mattresses and even get an exchange if they are not satisfied after the trial. Although, it comes at a little cost. The Big Sandy Superstore is dedicated to giving its customers the best mattress experience regardless.
- Can mattresses be exchanged before delivery?
You can request an exchange before delivery. It is advised that you speak to your sales representative a week or two before the scheduled delivery date to enquire about the changes you may want to make. Changes can not be made on and after delivery.
- Can I cancel my order?
Cancellation of orders must be done before delivery. If a customer cancels an order, a refund will be made to him or her via the payment system that was used for purchase. Cash or checks will be mailed to the customer within 10 business days of cancellation. Ensure you have the right address displayed on your account. Orders on clearance items are final and can’t be cancelled.
