At big Lots,it is exactly that- a wholesale store wherein they buy goods in bulk from other stores that are either going out of business or manufacturing too many goods. So, if you are looking for apparel, footwear, furniture, and the like and are reluctant because you are on a tight budget, you can visit Big Lots and see for yourself! Big Lots Mattress return policy – let’s know.
What is Big Lots Return Policy?
Now that you know that you can easily have access to cost-effective products at Big Lots, one of the many things to bear in mind is to check each product carefully while shopping. Since it is a wholesale store, you might come across a beautiful sweater but discover later that it has loose threads or a hole in it.
If you have purchased a mattress from the store and have later discovered that it is not comfortable or if it doesn’t meet your expectations, then do not fret. Big Lots has a return policy in effect. Let us have a look at what Big Lots return policy has in store for you:
The one thing to keep in mind is to not open the mattress’ plastic packaging. Once you do that, the store will not consider the mattress if you request a return.
Another thing to make sure that you keep the receipt of the purchased goods or mattress safely with you. Without it, your item is non-returnable at Big Lots.
In addition, Big Lots’ return policy includes a 30-day time frame. Once you exceed this time limit from the date of purchase of the time, you cannot return it at Big Lots.
What is the Process of In-Store return at Big Lots?
Once you realize that you fulfill the above-mentioned criteria, you can move forward and comprehend what process you have to follow to return an item at Big Lots. At Big Lots, you can return your purchased item in two ways: either by going to the store that you bought it from or by mail. Let us first have a look at how to return an item at Big Lots by going to the store:
You can return items purchased in-store or bought online by going to a Big Lots store. You can visit the store during regular hours and go straight to the customer service counter.
At the counter, you will be asked for the reason for the return and will be asked to produce the receipt. If you had ordered the item online, you can show them your order history. If this fails, you can even show them your shipment confirmation mail and it will be considered.
If you return your item to a different store than the one that you bought it from, the sales tax refund will not be the same.
Process of Returning Via Mail
Besides this, if you do not have spare time and want to save yourself the trouble of going to the store, you can opt for returning the item via mail.
Let us look at the steps that you need to keep in mind while doing so:
The first thing to do is go to the Big Lots website and log in to your account.
In your account, select the Order History button, wherein you can access all your previous orders.
Select the item that you would like to request for a return.
Click on the Order Details of the product and select Return Item. While returning your item via mail, you need to keep in mind that Big Lots does not accept exchange via mail, so you will be given the refund amount for your return.
Big Lots will generate a return slip wherein the process of how to send your product will be mentioned.
While sending back the product through mail, you need to make sure to include the original receipt and a copy of the return slip. You must send the item back in its original conditions as mentioned above.
If one of your reasons for returning the product is that it was damaged or defective, then Big Lots pays for the shipping and handling costs.
Besides this, you cannot return an item via E-mail, phone, or letter. You can only use the services such as mail, in-store return, and DoNotPay!
Conclusion
To conclude, you must be quite cautious while shopping at wholesale stores such as Big Lots that have a lot to offer such as footwear, apparel, accessories, home décor, furniture, and much more. However, if you do come across a product that catches your eye but later discover that it doesn’t meet your expectations, you can request a return, given that you have the original receipt and that you do it before 30 days from the date of purchase. You can request a return either by mail or visit the store yourself. Thus, we briefly know abut Big Lots Mattress return policy.
Can I return a product at Big Lots after 30 days?
You can return a product after 30 days. However, you will receive a gift card instead of the cash amount.
Can I return an item at Big Lots via the DoNotPay app?
Yes, you can.
Will Big Lots accept my return if I cannot produce the original receipt?
Yes, but the refund amount will be 20% less than the original price.
